Privacy Policy
Last Updated: June 2026
1. Introduction
TellMeHomes (“we”, “our”, “us”) is an online platform designed to help people discover and understand places to live.
Our services currently include:
- Area Finder
- Area information pages
- Downloadable Area Reports
- Mortgage enquiry referrals
In future we may introduce AI-powered property search, property recommendations and other property-related services. This Privacy Policy applies to all TellMeHomes services.
By using TellMeHomes, you agree to this Privacy Policy.
Contact: hello@tellmehomes.co.uk
We are the data controller for your personal information under the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
Information you provide
Depending on how you use TellMeHomes, you may provide:
- Name
- Email address
- Telephone number
- Home buying budget
- Estimated purchase timeframe
- Area report purchases
- Support enquiries
- Feedback
If user accounts become available in the future, we may also collect account information and saved preferences.
Payment information
If you purchase an Area Report, payments are processed by our secure payment provider.
We do not store your full payment card details.
Our payment provider may collect information necessary to process your payment.
Mortgage enquiry information
If you complete our mortgage enquiry form, we collect:
- Name
- Phone number
- Purchase budget
- Expected buying timeframe
With your consent, these details are shared with one of our selected mortgage partners so they can contact you.
TellMeHomes does not provide mortgage advice.
Information collected automatically
We automatically collect information such as:
- Browser type
- Device type
- Operating system
- IP address
- Pages visited
- Area searches
- Time spent on our website
- Referral source
- Cookies
Future AI Services
If we introduce AI-powered property search or assistants, we may collect prompts, searches and AI conversations to operate and improve those services.
3. How We Use Your Information
We use your information to:
- Operate the Area Finder
- Generate Area Reports
- Process purchases
- Deliver purchased reports
- Respond to enquiries
- Refer mortgage enquiries to selected partners (with your consent)
- Improve TellMeHomes
- Prevent fraud
- Meet legal obligations
Future services may include personalised recommendations and AI-generated property insights.
4. Legal Basis
We process your information under one or more of the following legal bases:
- Contract — to deliver services you have purchased
- Legitimate Interests — to improve our platform and prevent fraud
- Consent — for mortgage referrals and marketing communications
- Legal Obligation — to comply with tax and regulatory requirements
5. Sharing Your Information
We may share information with trusted service providers including:
- Payment processors
- Website hosting providers
- Analytics providers
- Email providers
- Mortgage partners (where you request contact)
- AI providers (for future AI features)
- Property data providers (future)
We never sell your personal data.
6. International Transfers
Some providers may process information outside the UK.
Where this occurs we use appropriate safeguards required under UK GDPR.
7. Data Retention
We retain personal data only as long as necessary. Typically:
8. Your Rights
You have the right to:
To exercise any of these rights, email: hello@tellmehomes.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk
9. Security
We use reasonable technical and organisational measures to protect your information. However, no internet service can guarantee complete security.
10. Future AI Features
Where AI services are introduced, AI-generated content will be provided for informational purposes only and should not be treated as professional advice.
11. Children's Privacy
TellMeHomes is not intended for children under 13.
12. Changes
We may update this Privacy Policy from time to time.